Balanced Healing Foot Clinic

Privacy Policy

We are committed to protecting your privacy. All personal information you provide, including contact details, medical history, and appointment notes, is stored securely and used only for the purpose of delivering safe and appropriate care.

Your information will not be shared with third parties unless required by law or with your clear permission. You have the right to request a copy of your records or ask for them to be removed at any time.

Booking and Appointments

Appointments can be booked online, by phone, email, or message. Once your booking is confirmed, that time is reserved especially for you.

An initial appointment is required before booking routine or follow up treatments to allow for a full assessment and personalised care.

Cancellations and Missed Appointments

Please provide at least 24 hours notice if you need to cancel or reschedule your appointment.

Late cancellations or missed appointments may incur a 50% fee to cover the time reserved.

Repeat missed appointments may require pre payment for future bookings.

Health and Medical Information

Your safety is always the priority.

You agree to provide accurate and up to date health information at each appointment, including any changes to medication or medical conditions.

If you have any ongoing medical conditions, are under the care of a GP or consultant, or have concerns about your suitability for treatment, you are advised to seek guidance from your healthcare professional before your appointment.

Balanced Healing Foot Clinic reserves the right to adapt, postpone, or decline treatment where it is not considered safe or appropriate.

Some treatments, including reflexology, are not suitable during pregnancy unless otherwise agreed and appropriately qualified.

Health and Hygiene

Your comfort, health, and safety come first.

All tools and equipment are either single use or thoroughly sanitised in line with clinical hygiene standards. Towels and linens are changed between every client.

If you feel unwell, including cold or flu symptoms, infections, or stomach upset, please get in touch as soon as possible to rearrange your appointment.

Consent and Consultation Form

Before your first treatment, you will be asked to complete a Client Consultation and Consent Form. This allows us to:

Understand your medical history
Tailor treatments safely to your needs
Keep accurate records in line with insurance and professional practice

By signing the form, you agree to:

Provide accurate health information
Inform us of any changes to your condition or medication
Give consent to the treatment as discussed

Your information is kept confidential in line with GDPR guidelines.

Client Responsibilities

To help ensure your treatment is safe and beneficial, please:

Arrive on time
Communicate any discomfort during treatment
Keep us updated on your health and medications
Understand that not all treatments are suitable for every individual

If you are unsure which service is right for you, guidance is always available.

Inclusivity and Respect

Balanced Healing Foot Clinic welcomes people of all genders and identities, including the LGBTQ+ community. Every client is treated with dignity, respect, and person centred care.

For clinical safety, it may sometimes be necessary to ask about biological sex where relevant to treatment, for example in relation to circulation, hormones, or medication. This information is used only to support safe and appropriate care.

Your identity will always be respected, and your information kept confidential.

Scope of Practice and Consent

All treatments at Balanced Healing are delivered with care, comfort, and respect. The approach is holistic and person centred, focusing on wellbeing, mobility, and confidence.

Treatments are designed to support relaxation and physical comfort. They are not a substitute for medical diagnosis or treatment.

Where appropriate, you may be advised to seek support from your GP or another healthcare professional.

If you have any allergies, sensitivities, or medical concerns, please share these before your treatment so adjustments can be made.

By booking an appointment, you confirm that you understand this scope of practice and consent to receive treatment.

Thank You

Thank you for choosing Balanced Healing Foot Clinic. Your comfort, safety, and confidence are at the heart of every treatment.